Whether your two-year-old woke up with a fever, you sprained your ankle while working around the house, or your grandpa has the flu, a new urgent care center in Maumelle is changing the way you receive medical care.
Upon walking into HealthCARE Express on Maumelle Blvd., pateints are treated to the pleasant aroma of fresh baked chocolate chip cookies and warm apple cider, both available complimentary to help your visit to the clinic feel more like an extension of your home.
At check-in a smiling team member will help answer questions about your visit, while also offering you a bottle of water and letting you know about the walk-in clinics online check-in option for you to utilize on your next visit.
The lobby is decorated to feel like a ski lodge, with a special area to entertain the kiddos while they wait to see a provider. Though waiting typically isn’t a big deal, as the clinic strives to get patients in and out in under an hour.
“We are parents, too. So our clinic is designed to make taking a child to get medical care a great experience. We have specially decorated rooms for kids, and our staff strives to make sure kids actually enjoy their visit,” said Tim Reynolds, M.D., managing partner of HealthCARE Express. “But we treat all ages. Our goal is for you to leave our urgent care center saying ‘WOWZA! I’ve never received customer service as great as that!’”
The WOWZA! Customer Experience is what truly sets HealthCARE Express apart from other medical centers in town.
“Wonderful staff, clean office, very professional & friendly. They accept my insurance. It took longer for me to get my debit card out of my wallet than my wait time. I'll definitely be back,” wrote one raving fan on Facebook.
“Fantastic service! Quick, friendly, and they even called to check on me a few days after my appointment - my family doctor doesn't even do that!” wrote another person.
Learn more about how HealthCARE Express is changing the way medical care is delivered by following them on Facebook:
Facebook.com/HealthCAREExpressMaumelle or visit their website at www.HealthCAREExpress.us/wowza
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