Do you have a sample bill I can look at ?
Please download a sample bill to help you understand the bill you received from us.

Why am I receiving a bill when I already paid my co-pay?
At the time of service, your co-pay was collected. We then filed with your insurance for the remaining part of your visits. Your bill represents your deductible, coinsurance or other non-covered services.

What is a deductible?
A deductible is the amount you pay out-of-pocket for expenses before your insurance company will begin to cover your medical bills. Typically, a deductible starts over at the beginning of the calendar year.

What is an “S-Code”?
An S-Code is a code we bill to your insurance company stating services were provided at an urgent care facility. If the insurance does not pay for that code, we write that charge off completely. We do NOT bill an S-Code to our patients.

Why is my bill more expensive than visiting my family doctor?
Our prices are competitive with other walk-in clinics in the ArkLaTex. As an Urgent Care Center, we are cheaper than a visit to your local emergency room, but in some cases, more expensive than a family practice. Our clinics are mid-level medical facilities. Our providers are over-seen by board-certified emergency physicians.

How can I understand my bill?
Review your Explanation of Benefits (EOB) for your insurance company. Most of the time, you can simply call your insurance company and give the requested information over the phone.

Help, I still have questions:
Healthcare Express uses a billing company. All questions pertaining to a statement should be directed to them:

Healthcare Express
P.O. Box 2064
Prairieville, LA 70769
Phone: 1-877-313-3846

Companies receiving an invoice or statement about Occupational Medicine services should contact Kim West at 903-791-9355 x 104.

Any information provided on this Web site should not be considered medical advice or a substitute for a consultation with a physician.
If you have a medical problem, contact your local physician for diagnosis and treatment.